AI that understands intent, uses context and takes action.
MiRiKi AI is an evolving agentic layer for self-service, mobile experiences and enterprise workflows — designed to connect trusted knowledge, customer context and business APIs while keeping people in control.
Move beyond a chatbot that only answers.
The useful shift is from answering a question to completing a customer or business outcome: authenticate, retrieve context, reason over rules, call approved tools, update systems and hand off when needed.
Grounded
Use enterprise knowledge, account data and approved business rules instead of generic responses.
Action capable
Invoke APIs and workflows to complete permitted tasks rather than simply explain what a user should do.
Human aware
Recognise uncertainty or complexity, package context and transition cleanly to a person.
Governed
Respect identity, permissions, approvals, auditability, safety policies and sector-specific controls.
AI woven into self-service and mobile journeys.
These are practical agent patterns MiRiKi can use across Engage and Mobile. Exact production scope depends on the connected systems, data, security model and customer-approved actions.
AI Concierge
Understand open-ended customer intent, answer from trusted knowledge and guide users into the right journey without menu hunting.
- Natural-language navigation
- Personalised answers
- Deep links into app journeys
Bill & Payment Assistant
Explain charges in plain language and help complete safe, approved billing and payment actions.
- Bill explanation
- Payment guidance
- Dispute or case initiation
Offer & Sales Guide
Match needs to eligible products, compare options and guide an assisted or self-service purchase journey.
- Needs discovery
- Eligibility-aware offers
- Next-best action
Order & Activation Agent
Track an order, explain status, collect missing information and trigger approved fulfilment or activation steps.
- Order tracking
- Activation guidance
- Fallout triage
Troubleshooting Agent
Run conversational diagnostics, use available service context and resolve routine issues before escalating.
- Guided diagnostics
- Known-issue awareness
- Case creation with context
Experience Guardian
Identify relevant events or anomalies and initiate timely, contextual customer engagement.
- Usage or spend signals
- Order/service alerts
- Proactive care journeys
In-App Personal Assistant
Use app context, voice or text to help customers finish high-intent tasks without navigating multiple screens.
- Contextual assistance
- Voice/text interaction
- Journey continuation
Language & Accessibility
Make digital service easier to understand across languages and customer needs while preserving approved meaning.
- Multilingual interaction
- Plain-language summaries
- Accessible assistance
One request. Multiple systems. One coordinated outcome.
An AI experience can sit above CRM, billing, order management, payments, ticketing, knowledge and other APIs. The agent reasons over the request, chooses approved tools and preserves context across the journey.
The same AI layer can help employees get work done.
Agent Assist
Surface knowledge, customer context, recommended actions, response drafts and concise interaction summaries.
Product & Pricing Copilot
Turn business intent into draft product, offer or pricing configurations, then stage changes for review and approval.
Order Fallout Agent
Find stuck or failed orders, explain likely causes, gather diagnostics and propose the next operational action.
Revenue & Collections Agent
Investigate exceptions, prioritise work, summarise account risk and support governed collections or adjustment workflows.
Knowledge Agent
Find gaps, draft articles and keep service content easier to discover, review and maintain.
Insight Analyst
Ask operational questions in natural language and turn trusted data into summaries, trends and decision-ready explanations.
Journey QA Agent
Generate test cases, exercise customer journeys, summarise defects and help focus regression testing on high-risk paths.
Sales & Proposal Copilot
Organise requirements, draft response content, compare gaps and turn approved product knowledge into clearer customer proposals.
Configuration Assistant
Help administrators describe workflow, form or rule changes in plain language and prepare safe configuration changes for review.
Designed around business boundaries, not AI demos.
MiRiKi's approach is to connect agents to existing enterprise capabilities instead of pretending AI replaces the underlying systems of record.
Agents inherit the customer's or employee's permitted scope before accessing data or invoking an action.
High-impact actions can require explicit confirmation, approval rules or human review.
Record prompts, tool calls, outcomes and escalation paths at the level appropriate to the deployment.
One agentic foundation. Different domain controls.
Telecom & Media
Bill explanation, usage guidance, plan/offer discovery, order and activation support, service diagnostics, outage context, ticketing and agent assist.
Explore telecomPharma & Life Sciences
Approved-content discovery, service navigation, case intake, field-team assistance and workflow support — with validation and review controls appropriate to the use case.
Explore pharmaHealthcare
Service navigation, appointment and administrative support, knowledge assistance and guided digital journeys, designed around privacy, safety and human escalation.
Explore healthcareStart with a bounded use case. Prove value. Expand safely.
Agentic AI becomes useful when the customer outcome, data boundary, available tools and escalation path are explicit.
Ground answers and recommendations before introducing write actions.
Connect high-value APIs with confirmation and permission controls.
Coordinate specialised agents only where the end-to-end journey benefits from it.
Track containment, completion, escalation, accuracy, effort and business impact.
Have an AI use case you want to make real?
Start with the customer or business outcome. We can help shape the agent, integration boundary, guardrails and experience around it.