A digital front door for customer self-service.
Give customers one place to understand their account, manage services, pay, buy, request support and stay informed — across the systems already running your business.
From dashboard to support — one connected experience.
Engage is intended to sit above CRM, billing, order management, payments, notifications and support systems, presenting the customer with a simpler digital journey.
- Clear account overview with billing, usage and actions in one place
- Premium UI direction tailored for MiRiKi branding
- Guided visual cues that draw attention to important customer journeys
Core journeys for a complete self-service experience.
Dashboard
Personalised overview of services, balances, orders, tickets, usage and actions.
Account & user management
Profile, service addresses, contact preferences, linked accounts, user access and permissions.
Bills & payments
Balances, invoices, payment history, stored methods, AutoPay and payment journeys.
Usage & allowances
Plan-level buckets, consumption, history and contextual alerts.
Products, offers & orders
Discover offers, add-ons and upgrades; track orders and service changes.
Support & tickets
Create, view and track support cases with chat and escalation options.
Notifications
Billing, usage, order, ticket and service alerts through configurable channels.
Appointments & service
View and manage appointments, installation windows and service actions.
AI & assisted support
Bot-based guidance, contextual help and escalation into human support.
Add an agentic layer to self-service.
Help customers explain what they need in natural language, retrieve trusted context and complete approved billing, order, support and account actions without navigating every screen manually.
Designed to sit across your enterprise landscape.
The portal should orchestrate customer journeys while systems of record continue to own the underlying business data and transactions.
Responsive self-service UI.
Journey and orchestration services.
Customer, bill, order and product data.
Specialised enterprise services.
SSO / IAM
Bills / balance / payments
Sales / service changes
Tickets / chat
Email / SMS / push
Bills / contracts / forms
The same digital foundation can power a mobile experience.
Reuse service APIs and customer journeys while adapting interaction patterns to mobile.
Explore MiRiKi Mobile